Call Us
Main: (555) 123-4567
Support: (555) 987-6543
Mon-Fri: 9AM-6PM EST
Email Us
General: hello@luxethreads.com
Support: support@luxethreads.com
Orders: orders@luxethreads.com
Customer Support
Our support team is available 24/7 to assist you with any questions or concerns.
Visit FAQ Page →Send Us a Message
Expected Response Times
Order Issues
Response within 2 hours
General Questions
Response within 24 hours
Returns & Exchanges
Response within 4 hours
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for unworn items with tags attached. Returns are free for domestic orders.
Learn more →How long does shipping take?
Standard shipping takes 3-7 business days. Express shipping (1-3 business days) is available for $14.99.
Learn more →Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and times vary by location.
Learn more →How do I track my order?
You'll receive a tracking number via email once your order ships. You can also track orders from your account page.
Learn more →Visit Our Flagship Store
LuxeThreads Flagship Store
Experience our complete collection in person at our New York flagship store. Our expert stylists are available to help you find the perfect pieces.
Store Hours
Monday - Friday: 10AM - 8PM
Saturday: 10AM - 7PM
Sunday: 11AM - 6PM