Placing an order is simple! Browse our collection, select your desired items, choose your size and color, then click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive an order confirmation email immediately.
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team at support@luxethreads.com or calling (555) 123-4567. After 1 hour, your order enters our processing system and cannot be modified. However, you can always return items once received following our return policy.
During checkout, you'll see a field labeled "Promo Code" or "Discount Code" in the order summary section. Enter your code there and click "Apply." The discount will be immediately reflected in your order total. Note that only one promo code can be used per order.
Yes! LuxeThreads gift cards are available in denominations from $25 to $500. They can be purchased online and are delivered via email. Gift cards never expire and can be used for purchases on our website. They make perfect gifts for any fashion enthusiast!
We offer several shipping options:
All orders are processed within 1-2 business days.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. You can also track your order by logging into your LuxeThreads account and viewing your order history.
If your package is lost in transit or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue and arrange for a replacement or refund. Please save all packaging materials for damaged items as they may be required for the claims process.
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items, personalized items, and underwear/swimwear (for hygiene reasons) cannot be returned. Return shipping is free for U.S. customers.
To initiate a return or exchange:
Once we receive and process your return, you'll receive a refund or exchange within 5-7 business days.
Once we receive your return, it takes 3-5 business days to process. Refunds are then issued to your original payment method. The time it takes for the refund to appear on your account depends on your bank or credit card company, but typically takes 5-10 business days.
Yes, we offer price adjustments within 7 days of purchase if an item goes on sale. To request a price adjustment, contact our customer service team with your order number and the item in question. Price adjustments are not available on clearance or final sale items.
We provide detailed size guides for each product category. When viewing a product, click on the "Size Guide" link near the size selector. This will show measurements in both inches and centimeters. For the best fit, we recommend measuring yourself and comparing to our size chart rather than relying on your usual size, as sizing can vary between brands.
At LuxeThreads, we prioritize quality and sustainability. Our materials include:
Each product page lists the exact materials used.
Care instructions are provided on the label of each item. Generally, we recommend:
Proper care will extend the life of your luxury garments.
Yes, ethical production is at the core of our brand. We:
You can learn more about our ethical practices on our About Us page.
Creating an account is easy! Click on the user icon in the top navigation and select "Create Account." You can also create an account during checkout. Having an account allows you to track orders, save your address and payment information, create wishlists, and earn loyalty points.
Our membership program offers exclusive benefits:
Membership is free and automatic when you create an account.
If you've forgotten your password:
If you don't receive the email within 10 minutes, check your spam folder or contact customer service.
Yes, we can merge multiple accounts to combine your order history and loyalty points. Please contact our customer service team with the email addresses associated with each account you'd like to merge. Note that we can only merge accounts belonging to the same individual.
Can't find what you're looking for? Our customer support team is ready to help.
Email: support@luxethreads.com
Phone: (555) 123-4567 | Hours: Mon-Fri, 9am-6pm EST